Q1: How to place an online order on our website?
Firstly, please register your personal information, which will be highly protected, on the website.
Secondly, choose the items you feel interested in and click "Add to my cart" button.
Thirdly, click the "go to checkout" button and fill in payment information step by step.
Q2: What are the Payment methods?
We support Visa card and Western Union of Payment methods .
We accept Visa. But sometimes it may have a low success rate, so please try 2 more times when it does not go through. Still not working, please change for another Visa card.
We do not accept Master card and PayPal. PayPal often freezes account.
2. Other Credit Cards and Bank Transfer.
Master card, JCB, AE, Discover, etc. can be used by western union payment method.
3. Western Union:
Western Union are very welcome.
You will get a 10% discount when you use it. Steps:
(1) Please calculate your total amount
(2) Deduct the 10% money
(3) Transfer the left money to us by Western Union
(4) Send us the information(MTCN, total amount, country) at the page of Contact Us.
Our Official Western Union Information:
Western Union has three Payment methods:
(1) Using Cash, Credit, or Debit Cards to send money through online.
Supported by Australia, Canada, European countries and United States.
The steps are:
Firstly, access to the western Union's home Site: http://www.westernunion.com/ and choose your country.
Secondly, sign in your Western Union account or create a new one.
Thirdly, click "send money", fill in the Money Transfer form and click "continue".
Fourthly, fill in the form with your information (billing address, name, phone number, and your card number)
Sometimes, you need to confirm your transfer as the email from Western Union tells you.
(2) transferring at a western union agent location.
You may visit http://www.westernunion.com/info/agentLocator.asp?country=global to find which one is the nearest and fill in a form. And the staff there will help you to complete the Payment.
(3) by your phone
(1) When finish the transaction, the system will give you the MTCN (10 digits).
(2) Please write them down and then send MTCN with your remitter's (payer's) name (First name, Last Name), the exact delivery address, total amount (USD) to us at the page of Contact Us.
If your currency is not in USD, you do not have to exchange it into USD, which will be done automatically by the western Union. But please do not set the currency into the one that you actually use at the website of western union or at the location of western union, which will automatically be transformed into USD in number. Please tell us the amount in USD in the end and then your order will go through.
(3) Please feel free to Contact Us by email or Live Chat if you need further help. We will dispatch your order once we receive your information.
Q3: How is the Payment security?
Your Payment is secure with us. Here are the reasons. First, we have the professional payment service company that has gained the official authentication by Visa and Western Union, which means your protected by Visa and Western Union. Second, your Privacy information are highly protected by us.
Q4: How is the delivery time?
Customers could get the confirmation e-mail including the order information and how to track the status of the order within 3 working days after being dispatched, the order within 6 working days for the most part, but within 12 working days at most under exceptional circumstances. Big cities like New York, London, etc. could get the package within 3 working days after being Shipping.
Q5: What is the Transportation Expenses?
We provide our customers Free Shipping service!
Q6: How can I check the status of my order or how do I track my order?
A shipping confirmation email will be sent when your order is shipped from our location. We will show you how to check the shipment status online within 3 working days. You could get to know the status at the page of Order Tracking. But please allow some time for the express company to update and do uploading work, which will not affect the delivery time. You may also Contact Us by Live Chat or by E-mail. You will get to know the latest status by telling us your registered email address and name. Of course, we will check the status for you sometimes and remind you. But it would be better for you to track the status yourself. So you can know your order clearly.
Q7: Are your site secure?
Of course, we processed the order through 100% secured "http" servers. Meanwhile, we won't share your personal information for any marketing or advertising use. We only use the information for contacting you (sending you e-mails) with your permission. We will keep strictly to the Privacy.
Q8: How to make sure whether I have finished the order process?
Your order is success if your money has been charged by your bank or the customer service representatives tell you that you have gone through the payment. But please give some time to deal with the order if it is in processing. A shipping confirmation email will be sent when your order is shipped from our location. We will send you an email telling you how to check the shipment status online within 3 working days. It does not go through if your money is not charged on your credit card. Please try it again or change for another Payment methods. Please feel free to Contact Us if have any problems.
Q9: How to contact you if I have any questions?
(1) What kind of situation do I need to contact your website?
When you would like to know much about the products, like the size information, the Size Chart will show you the exact size information to help you to select the proper one you need. One thing need to be clarified is that products on our website are all in stock now, so please feel free to place the order and select your favorite products.
When you would like to get to know more information about Payment methods, more information at the page of Payment.
When you would like to know the status of your order, more information at the page of Order Tracking.
(2) How to contact you?
You do not have to Contact Us if you have an idea of how to get to know some information, which will save your time. But when you have something which cannot be found on our website, please feel free to Contact Us by clicking "Live Chat" on our website or going to the page of Contact Us. If you find you cannot communicate with us online because of not on working time, please leave a message at the page of Contact Us. We will get back to you and reply your e-mail or message within 12 hours.
Q10: Can you ship to my country?
Yeah, no problem! We can ship to your country.
We can ship single item or large orders to *Worldwide*. One thing should be pointed out is that it will be faster for shipment in bigger cities, while a little bit latter probably in smaller or remote areas, but in which customers could definitely get the order in a short time.
Q11: What is the wholesale price?
If you want the products for personal use in bulks, or you have a retail outlet and wish to look for a reliable and long-term supplier with premium quality products, please Contact Us and we will talk about this in details with you. You could leave a message at the page of Contact Us, or via live chat or phone.
Q12: What if I forget my password of the registered account on the website?
Please go into the page of Singin , where you could see "forget your password", then click on it, follow the process it shows you to do, and then you will retrieve your password again. Please keep it in good condition in order to make you instantly login your account on the website.
Q13: Do you have problems getting through customs?
No, we never encounter any problems with customs till now. But if it happens, please do not worry and Contact Us. We will appropriately handle this for you.
Q14: What if there is an unsuccessful delivery?
For those customers who do not receive your parcel within the above total delivery time, please check by the local post office directly with the tracking number, your ID card like SSN, driving license or other valid certificate and the order information copy that you can print out when login your registered account on our website if necessary.
Q15: How is your products quality?
Our products are all in premium workmanship and quality. Although they are high imitation products with much cheaper and competitive prices, they share the same delicate texture and fine workmanship with authentic products, which completely you cannot tell from authentic ones. You will soon tell that they are more worth the price. We are always trying our best to make you enjoy the shopping with us.
Q16: How will you protect my personal information?
Q17: What is the Return & Exchange Policy?
Please Contact Us at the page of Contact Us, LIVE CHAT or e-mail. Our customer service representatives will show you how to deal with the process of exchange & return in a detailed way.
Q18: Is my order in stock right now?
Yes, products of our website are all in stock right now. We also provide custom- made service if necessary. And when you feel interested in any products which are not on the website, please feel free to Contact Us and we will check it out for you. You may go to the page of Contact Us, Contact Us via e-mail or LIVE CHAT if you need our help.
Q19: Why your price is lower than local store?
We are able to provide a very low price but in premium quality products, for being online, we can take advantages of the lower cost of operation. For example, we have no expensive stores to lease, air condition to install,cleaning fee to pay, etc. All orders are placed online by the customer.
Q20: How could I get a coupon or discount?
We are a discount outlet store. More products you purchase more benefit you will get. More information at the page of Coupons.
Q21:When can i wear it and when cannot?
They are not waterproof, for our watches are high imitation products, although they have fine workmanship, but we do not add the waterproof design to them. It could be anti-moisture but cannot always endure too much. It will be fine with sweat, or a little bit rain drops, but not fine with diving, swimming or taking a shower. The watch will go through the time if being kept under good condition.
Q22: What is the lifespan of the watches?
It will go through the time at about 3-4 years or more if you keep it in good condition, like far away from being wet, violently broken, etc.
Q23:How do you pack it and is it safe to transport the watch?
We have elegant box packing it and use durable and firm packing bag to ship it, which will keep it in good and safe condition.
If you have any other questions, please feel free to tell us at the page of Contact Us or Live Chat. We are always ready to provide our sincere service to you!